ACSuper hopes that you will always be pleased with the Fund. However, should you be unhappy, the Trustee has established a procedure to deal fairly with member complaints. All complaints will be handled in a courteous and confidential manner and will be properly considered. Every attempt will be made to deal with your complaint within 45 days.  If you have a complaint, please write to:

Superannuation Complaints Officer
ACSuper
PO Box 3401
Albury NSW 2640

If you are unhappy with our response, you can contact the Superannuation Complaints Tribunal (SCT) on 1300 884 114 or visit www.sct.gov.au

The Australian Securities and Investment Commission (ASIC) also has an infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.